Solutions by business.
Eight industries, one story each: the challenge you face, how CoreCx helps, the use cases, and the products behind them.
01Every regulated conversation, recorded, protected and provable.
Regulators expect every customer conversation to be recorded, retained, retrievable and protected, and every telecom dollar accounted for.
- Serve customers without a per-minute cloud bill. iFlux Contact Centre and iFlux Recorder, on a single box
- Record every regulated call, from any telephony. iFlux Recorder
- Keep for 7 years, prove it. Compliance Recorder option
02Evidence-grade conversations for claims, disputes and conduct reviews.
Claims, disputes and conduct reviews depend on evidence-grade conversations and privacy-safe automation.
- Evidence for claims and disputes. iFlux Recorder with Compliance option
- Replay a years-old call for a dispute. iFlux Secure Search & Replay
- Quality and conduct on 100 % of calls. CoreCx AI Hub
03Own the telephony, prove the quality and isolate every client.
Own the telephony, prove the quality, isolate every client, and show the floor what is happening right now.
- Telephony without a per-minute bill. iFlux Contact Centre and iFlux Recorder, on a single box
- Live floor visibility. iFlux Wallboard
- Quality at scale, in any language. CoreCx AI Hub
04Grow revenue and patient experience across every hospital in the group.
Patient communication that respects privacy and runs on models you host.
- A virtual receptionist for every branch. CoreCx HealthForce
- Grow revenue with screening packages and follow-ups. CoreCx HealthForce
- Recover revenue from no-shows and unpaid bills. CoreCx HealthForce
05Air-gapped deployment with keys and hosts you can audit.
Air-gapped deployment, FIPS crypto policy and signed offline updates for sites that cannot touch the internet.
- Air-gapped recording estate. iFlux Recorder and CoreSec KMS
- Hardened, auditable hosts. CoreCx EL
- Patched without a connection. CoreCx EL signed offline updates
06Care at carrier scale, with every call kept and understood.
Carriers and telcos run some of the busiest contact centres anywhere, under strict lawful-interception and retention rules.
- Recording at carrier scale. iFlux Recorder
- Customer care on your own telephony. iFlux Contact Centre and iFlux Recorder, on a single box
- Fraud and cost control. iFlux CallTrack
07Faster answers for customers, with card data kept out of recordings.
Retailers handle orders, returns and payments by phone, where card data and customer experience meet.
- PCI-safe recording. iFlux Recorder with PCI pause
- Contact centre for peak season. iFlux Contact Centre
- Understand why customers call. CoreCx AI Hub
08Handle the outage surge and prove every complaint was heard.
Energy and water providers face outage surges, vulnerable-customer rules and regulators who audit every complaint.
- Surge-ready contact centre. iFlux Contact Centre
- Evidence for every complaint. iFlux Recorder with Compliance option
- Spot vulnerable customers. CoreCx AI Hub
Not sure where your organisation fits?
Tell us your industry and what you need to prove. We will show you the right combination.