Contact centres and BPOs
Own the telephony, prove the quality and isolate every client.
Own the telephony, prove the quality, isolate every client, and show the floor what is happening right now.
How bpo teams use CoreCx.
Replace per-minute cloud telephony with a contact centre you own
Cloud contact-centre bills grow with every minute and every seat, and the recordings live in the vendor’s region.
iFlux Contact Centre runs on-premise or in your own cloud with routing, IVR designer, agent workspace and reporting in one package. Licence once, run forever, keep the data in-country.
Typical cloud CCaaS charges per seat and per minute and stores conversations in its own cloud. CoreCx has no per-minute charge and lets you choose on-premise or your own cloud.
Launch a new customer journey in a morning
Changing an IVR means a change request to the telephony vendor and a wait measured in weeks.
The visual journey designer lets a trained supervisor rebuild prompts, menus, business hours, queues and lookups without a developer.
Legacy PBX IVRs are script-based and vendor-maintained. CoreCx puts the journey in the hands of the business.
Agents in the office, at home and inside the collaboration client
Softphone installs, VPNs and separate collaboration tools slow onboarding and split the agent’s desk.
A browser workspace over WebRTC with hold, transfer, conference and screen-pop, and the same phone inside your collaboration client with no extra calling licence.
Most platforms require a desktop client or a separate calling licence for the collaboration tool. CoreCx needs neither.
A live floor that can be trusted
Wallboards freeze silently, and nobody knows whether the number on the screen is from now or ten minutes ago.
Values refresh every second. A stale feed is flagged within ten seconds while the last good numbers stay visible, and the display recovers on its own.
Bundled CCaaS boards are refreshed on the vendor’s schedule and fail without warning. CoreCx shows the age of every number.
Charge departments correctly after a reorganisation
Every reorganisation rewrites historical call charges, so last quarter’s numbers no longer match the audit.
Calls are attributed to the organisation as it stood on the day of the call. History never changes.
Most tools charge to the current org chart. CoreCx keeps time-travel attribution with a hash-chained audit.
Reconcile the carrier invoice to the second
Carrier invoices are accepted on trust because nobody can re-rate a month of calls.
Per-second rating in exact minor currency units, invoice reconciliation and a rounding what-if that shows the swing between carrier schemes.
Spreadsheets and vendor portals round in the carrier’s favour. CoreCx re-rates every call independently.
The products behind it.
iFlux Contact Centre
An AI-ready contact centre that runs entirely on your infrastructure.
Learn moreiFlux Wallboard
Real-time visibility on every floor screen.
Learn moreiFlux CallTrack
Call accounting, cost intelligence and fraud management for regulated enterprises.
Learn moreiFlux Recorder
Multivendor call recording, compliance-grade and sealed the moment every call is written.
Learn moreWhat changes for you.
See how CoreCx works for bpo
Bring your requirements. We will map every line to a product and a setting.
Frequently asked questions about bpo
Can one platform serve several clients?
Yes. The recorder and AI Hub are multi-tenant with isolation per client.
Is there a per-minute charge?
No. iFlux Contact Centre is licensed per capability and runs on-premise or in your own cloud.